Refund policy
Refund Policy
Returns must be authorized by KWASI PAUL. If you would like to return an item from your order, please email info@kwasipaul.com to begin a Return Authorization with “Order #XXX - Return” in the subject line. Returns must be requested within 7 days of receipt of your order and items must be in the same condition that you received it, unworn or unused, free of damage, with tags attached and in its original packaging to be eligible. You’ll also need the receipt or proof of purchase.
Certain types of items cannot be returned, including but not limited to swimwear/underwear, limited release products, and custom pieces (such as special orders or personalized items). We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Upon authorization of the return, customers will be provided with a shipping label. Please ship the return within 7 days of receipt of the label. Depending on your financial institution, please allow up to 7-10 business days for the refund to reflect in your account.
To start a return, you can contact us at info@kwasipaul.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to ship your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@kwasipaul.com.
EXCHANGES POLICY
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Otherwise, exchanges must be authorized by KWASI PAUL. If you would like to exchange an item from your order, please email info@kwasipaul.com to begin a Exchange Authorization with “Order #XXX - Exchange” in the subject line. Exchanges must be requested within 7 days of receipt of your order and items must be in the same condition that you received it, unworn or unused, free of damage, with tags attached and in its original packaging to be eligible. You’ll also need the receipt or proof of purchase.
Upon authorization of the exchange, customers will be provided with a shipping label. Please ship the exchange within 7 days of receipt of the label.
To start an exchange, you can contact us at info@kwasipaul.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to ship your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@kwasipaul.com.
ADDITIONAL RETURN & EXCHANGE INFORMATION
Please note:
- Orders returned to us without a return authorization may face delays in processing. Returns will only be authorized to the original purchaser.
- All items must be returned to us in the condition you received them in (seals and tags attached)- any returns received which do not meet our return policy requirements may be refused.
- All products that come in their own box, including but not limited TO accessories, must be returned in their original, undamaged box as this is considered part of the product.
- Coats should be returned with their dust bag as this is considered part of the product.
- If you are receiving multiple shipments for the same order, please wait until you have received everything to initiate your return and only send unwanted items in one package to avoid delays in processing.
KWASI PAUL reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.
To start a return, you can contact us at info@kwasipaul.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@kwasipaul.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.