Thank you for visiting kwasipaul.com. Kindly find the answers you need by viewing the FAQ topics below.

Should you have any further questions, please feel free to reach us at info@kwasipaul.com.

RETURNS & EXCHANGES 

RETURNS POLICY 

Returns must be authorized by KWASI PAUL. If you would like to return an item from your order, please email info@kwasipaul.com to begin a Return Authorization with “Order #XXX - Return” in the subject line. Returns must be requested within 7 days of receipt of your order and items must be in the same condition that you received it, unworn or unused, free of damage, with tags attached and in its original packaging to be eligible. You’ll also need the receipt or proof of purchase.  

Certain types of items cannot be returned, including but not limited to swimwear/underwear, limited release products, and custom pieces (such as special orders or personalized items). We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Upon authorization of the return, customers will be provided with a shipping label. Please ship the return within 7 days of receipt of the label. Depending on your financial institution, please allow up to 7-10 business days for the refund to reflect in your account. 

To start a return, you can contact us at info@kwasipaul.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to ship your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@kwasipaul.com.

EXCHANGES POLICY

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Otherwise, exchanges must be authorized by KWASI PAUL. If you would like to exchange an item from your order, please email info@kwasipaul.com to begin a Exchange Authorization with “Order #XXX - Exchange” in the subject line. Exchanges must be requested within 7 days of receipt of your order and items must be in the same condition that you received it, unworn or unused, free of damage, with tags attached and in its original packaging to be eligible. You’ll also need the receipt or proof of purchase.  

Upon authorization of the exchange, customers will be provided with a shipping label. Please ship the exchange within 7 days of receipt of the label.

To start an exchange, you can contact us at info@kwasipaul.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to ship your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@kwasipaul.com.

ADDITIONAL RETURN & EXCHANGE INFORMATION

Please note:

- Orders returned to us without a return authorization may face delays in processing. Returns will only be authorized to the original purchaser.

- All items must be returned to us in the condition you received them in (seals and tags attached)- any returns received which do not meet our return policy requirements may be refused.

- All products that come in their own box, including but not limited TO accessories, must be returned in their original, undamaged box as this is considered part of the product.

- Coats should be returned with their dust bag as this is considered part of the product.

- If you are receiving multiple shipments for the same order, please wait until you have received everything to initiate your return and only send unwanted items in one package to avoid delays in processing.

KWASI PAUL reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.

SHIPPING TERMS

Orders placed by 12PM EST typically ship the same day, however during high traffic releases, please allow up to 48 hours for your order to process. A tracking number will be provided upon dispatch of your order. 

SHIPPING TERMS FOR MADE TO ORDER

Please note that that items that are made to order will take 5-10 business days for completion. Afterwards please allow 3-5 business days for it to be processed. For your convenience, all orders will be express shipped after being processed, and they will arrive between 2-4 business days. For international orders outside of the US, please allow 5-7 business days.

COVID-19 DISCLAIMER 

We have implemented preventative measures to ensure the safety of our employees and communities. This includes enforcing a strict work-from-home policy, streamlining critical on-site staff, increasing precautionary and hygienic measures in our offices, and postponing events. Our shipping partners have implemented expanded hygienic measures in compliance with all guidelines provided by public health officials. 

INTERNATIONAL 

We currently offer flat rate shipping to select countries with our shipping partner. Our shipping rates cover duties and taxes.

 
SHIPPING POLICY

There is no additional charge for standard and second business day shipping to Puerto Rico and other U.S. Territories. Your order should arrive 7 to 10 business days after shipping if ordered by 12:00 noon (EST).

Orders placed by 12PM EST typically ship the same day, however during high traffic releases, please allow up to 72 hours for your order to process. Orders placed after 12:00 noon (CT) Friday will be processed Monday. A tracking number will be provided upon dispatch of your order. Delivery times are not guaranteed but are our best approximation. Transit days to the recipient will vary depending upon the destination country.

Taxes are calculated according to your shipping destination upon checkout. 

Orders placed with signature requirement upon delivery exception are $5.00 more than standard shipping. Some orders are required to have a signature requirement delivery exception due to order value. FedEx usually operates between 9am—8pm on business days. So please be aware of your delivery window. 

For international orders we ship to your destination on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

All tracking numbers will be linked to the parcel service provided. Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability. Transit days to the recipient will vary depending upon the destination country. We are unable to deliver to post office (PO) boxes, APO or FPO addresses.

Items ordered together may be shipped separately. Total shipping charges will be divided between all shipments but not necessarily evenly but will not result in over charges.

KWASI PAUL is not responsible for any lost, mis-delivered, or stolen shipments. The buyer assumes all responsibility of claims or correspondence with the shipping carrier. All shipment issues/claims must be handled through the initial couriers.

SHIPPING CHARGES ARE NOT REFUNDABLE UNLESS MERCHANDISE IS DAMAGED OR DEFECTIVE.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

If you believe an item in your order to be defective or there to be an error in your order, such as receiving the wrong size or style, please email info@kwasipaul.com to begin a Return Authorization. Please write “Order #XXX - Return'' in the subject line and include detailed pictures of the defected merchandise. Defection is at the discretion of KWASI PAUL. Kindly note that colors may vary between product images and the physical good due to technological variances in screen quality. If KWASI PAUL deems the merchandise to be defective or there to be an error in the order, a complimentary return label will be provided and a full refund will be processed to the customer upon receipt of the returned item. Please ship the return within 7 days of receiving the label. Depending on your financial institution and method of payment, please allow up to 30 days for the refund to reflect in your account.

FIRST-TIME ORDER POLICY

For security purposes, KWASI PAUL reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order. We recommend entering a shipping address where someone will be present to sign for and accept the order to ensure a smooth delivery.